Easy Claims Submission

Submitting aclaim iseasy

What are you looking for?

Coverage through Employer

Submitting Your Pet Insurance Claim

How to file a claim

Has your dog or cat recently visited the veterinarian for an injury or illness? Provide us the following items to ensure your claim is processed quickly:

1.. Veterinary Medical Records (SOAP Notes) from Incident

2. Itemized Invoice from Incident

If you're headed to the vet and worried you'll forget something, simply view the claims form as a PDF so you're aware of submission information.

Download claim form

Veterinary Medical Records

Commonly referred to as SOAP notes, these can be digital records or handwritten from your veterinarian.

Download Sample Vet Forms

Itemized Invoice

These invoices may be digital or handwritten and are also provided by your veterinarian’s office.

Download Sample Invoices

Pet Insurance coverage issued by Metropolitan General Insurance Company, a Rhode Island insurance company headquartered at 700 Quaker Lane, Warwick, RI 02886. Availability is subject to regulatory approval. Coverage subject to restrictions, exclusions and limitations and application is subject to underwriting. See policy or contact MetLife Pet Insurance Solutions LLC (“MetLife Pet”) for details. MetLife Pet is the policy administrator. It may operate under an alternate or fictitious name in certain jurisdictions, including MetLife Pet Insurance Services LLC (New York and Minnesota) and MetLife Pet Insurance Solutions Agency LLC (Illinois).

Virtual veterinary services are available through the MetLife Pet app and are provided entirely by AskVet, a third-party partner; MetLife is not responsible for any pet guidance or advice provided or taken. Veterinarians providing virtual veterinary services cannot prescribe medication or answer questions about the pet policy.

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Easy Claims Submission

What are you looking for?

Resources if you are purchasing a pet plan on your own.

Resources for individual policyholders, employees, and members who receive coverage through their employer.

Fax your claim to 877.281.3348

Mail your claim to

400 Missouri Ave, Suite 105;

Jeffersonville, IN 47130.

How to file a claim

Veterinary Medical Records

Itemized Invoice

Submitting Your Pet Insurance Claim is Simple